FAQ

Frequently Asked Questions

Products & Quality

What is Zoriya?

Zoriya is a modern Indian streetwear brand inspired by Sanatan philosophy, astrology and meaningful Indian symbolism. Every design combines cultural depth with a contemporary, wearable aesthetic.

Are Zoriya T-shirts unisex?

Yes. Our regular-fit and oversized T-shirts are designed to be worn by both men and women. Please use the product-specific size chart instead of choosing only by gender.

What is the difference between regular and oversized fit?

Our regular fit has a classic silhouette with standard shoulders and body width.

Our oversized fit has dropped shoulders, wider sleeves and a relaxed body. It is intentionally loose and should not be confused with simply wearing a larger regular T-shirt.

Which size should I order?

For the intended fit, select your usual size after comparing the measurements with a well-fitting T-shirt you already own.

For a less baggy oversized look, choose one size smaller. Measure the garment across the chest from armpit to armpit and compare it with the size chart before ordering. Size and fit confusion is one of the largest causes of apparel returns, so every product should display its own measurements clearly.

What is the difference between 180 GSM and 240 GSM?

180 GSM is comfortable, breathable and suitable for everyday Indian weather.

240 GSM is heavier, more structured and has a premium streetwear feel. It holds its shape better and is used for selected premium Zoriya products. Zoriya’s core oversized and regular tees use product-specific fabrics, while premium oversized styles may use 240 GSM cotton.

Are all Zoriya T-shirts 100% cotton?

Most styles use cotton, but fabric composition may vary by product and colour. For example, melange and stretch variants may contain a small percentage of polyester or elastane.

Please check the Material & Care section on the individual product page before ordering.

Will the actual colour look exactly like the website image?

We aim to represent every colour as accurately as possible. However, slight differences may occur because of screen settings, lighting, fabric texture and the printing method.

Different fabrics can also reproduce the same artwork colour slightly differently.

Where will the design be printed?

The exact placement—front, back or both—is shown in the product images and written in the product description.

Please check the placement details before ordering, especially for products featuring a large back print and a minimal front detail.

Will the print fade, crack or peel?

Our designs are produced using professional printing methods selected according to the garment and artwork. Proper wash care is essential for maintaining the print.

Normal ageing may occur over time, but excessive peeling or damage on a new product should be reported to us with photographs and an unboxing video.

How should I wash my Zoriya T-shirt?

Turn the T-shirt inside out before washing.

Wash in cold water with similar colours
Use a mild detergent
Do not use bleach
Do not scrub the printed area
Dry naturally in shade
Do not tumble-dry on high heat
Never iron directly over the print

Why does my new T-shirt have a slight print smell or temporary mark?

Some freshly printed garments may have a mild odour or temporary treatment mark from the printing process. This is not permanent and normally disappears after the first gentle wash.

Orders, Payments & Delivery

Are Zoriya products kept in ready stock?

Most Zoriya pieces are printed on demand after an order is confirmed. This helps us reduce unnecessary inventory and produce every design with purpose.

Because production begins specifically for your order, cancellation and return conditions differ from mass-produced ready-stock products.

How long will my order take to arrive?

Orders are generally processed and dispatched within 1-2 business days. Delivery usually takes another 4-8 business days, depending on the destination PIN code, courier availability and local conditions.

4–8 business days after order confirmation

Remote locations or peak-sale periods may require additional time.

How can I track my order?

Once your order is dispatched, tracking information will be sent to your registered email address or mobile number.

Tracking may take up to 24 hours to update after the courier first receives the package.

Is Cash on Delivery available?

Cash on Delivery is available for eligible PIN codes and will appear as a payment option during checkout.

COD orders may require confirmation by WhatsApp, SMS or phone before production begins. Unconfirmed COD orders may be cancelled to prevent fraudulent or incomplete orders.

Can I change my size, colour, address or phone number after ordering?

Changes are possible only before the order enters production. Once printing has started or the order has been dispatched, the product, size, colour and delivery address cannot normally be changed.

Can I cancel my order?

Orders may be cancelled only before production begins.

Because every piece is printed specifically for the customer, cancellation may not be possible after the order has entered production.

Returns, Exchanges & Refunds

Can I return a product because I changed my mind?

Since Zoriya products are printed on demand, we do not accept returns for change of mind, personal preference or ordering multiple sizes to try.

Please review the product images, description and size chart carefully before placing your order.

Can I exchange the T-shirt if I selected the wrong size and defected or wrong item ?

A one-time size exchange be requested within 48 hours of delivery.

The product must be:

Unused and unwashed
Free from stains, perfume or damage
Returned with its original tags and packaging
Eligible under the Return & Exchange Policy

What should I do if I receive a damaged, misprinted or incorrect product?

Your order number
A clear unboxing video
Photographs of the product
Photographs of the outer packaging and shipping label
A description of the problem

After verification, we will arrange a replacement at no additional cost.

Is an unboxing video compulsory?

An uncut unboxing video is strongly required for claims involving a damaged, incorrect, missing or misprinted product.

Start recording before opening the outer package and ensure the shipping label and complete product are visible. Without sufficient evidence, some damage or incorrect-item claims may not be verifiable.

Which products cannot be exchanged?

An exchange may be rejected when the product:

Has been worn, washed or altered
Has stains, odour or physical damage
Is missing its tags or original packaging
Was reported after the exchange window
Was purchased as a clearly marked final-sale item
Was returned for a reason not covered by the policy

Still Need Help?

Please contact us through the Contact Us page with your order number and registered contact details.

Zoriya — Create Your Identity

FAQ