Return & Refund Policy – Zoriya

At Zoriya, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer an easy return policy.

1. Return Window

Customers can request a return within 5 days of delivery of the product.

2. Eligibility for Returns

To be eligible for a return:

- The item must be unused and in its original condition

- The product must be in its original packaging

- Proof of purchase (order ID or receipt) is required

3. Non-Returnable Items

The following items are not eligible for return:

- Used or damaged products (not caused by us)

- Products without original packaging

- Personal care items (if opened)

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images or videos. We will arrange a replacement or refund at no additional cost.

5. Return Process

To initiate a return, please contact our support team at:

Direct Contact via whatsapp 8756166511

Once your request is approved, we will provide instructions for pickup or return shipping.

6. Refund Policy

- Refunds will be processed after the returned item is received and inspected

- The refund will be credited to the original payment method within 5–7 business days

- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

7. Return Shipping Charges

- Free return shipping for damaged or incorrect items

- For other returns, a nominal return fee may be deducted

8. Order Cancellation

Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible

 

For any questions, feel free to contact us at  whatsapp 8756166511

Zoriya – Shop Smart. Live Better.